Privacy Policy
Privacy Policy
This Privacy Policy describes how BALIVENO FASHION HOUSE LTD ("we", "us", "our") operating baliveno.com collects, uses, and protects your Personal Information when you visit or purchase from our site. We are committed to handling your data responsibly and in compliance with UK GDPR.
Last updated: June 2026
1. Information We Collect
We collect the following categories of Personal Information:
- Device & browsing data — IP address, browser version, time zone, pages viewed, and how you interact with the site. Collected automatically via cookies, log files, and pixels to optimise site performance.
- Order information — name, billing and shipping address, payment details, email address, and phone number. Collected to process and fulfil your order, prevent fraud, and communicate with you.
- Customer support data — information you provide when contacting us for assistance.
The Site is not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe your child has submitted Personal Information, please contact us at contact@baliveno.com.
2. How We Use Your Information
We use your Personal Information to: process and fulfil orders; handle payments and shipping; send order confirmations and updates; prevent fraud; improve our site and services; and, where you have consented, send marketing communications.
3. Lawful Basis for Processing (UK & EU GDPR)
We process your data under the following lawful bases: your consent; performance of a contract; compliance with legal obligations; protection of vital interests; public interest tasks; and our legitimate interests, where these do not override your rights.
4. Sharing Your Information
We share your data only with trusted service providers necessary to operate our store:
- Shopify — our e-commerce platform. See Shopify’s Privacy Policy.
- Google Analytics — for site analytics. See Google’s Privacy Policy. You may opt out via Google’s opt-out tool.
- Advertising partners — we may share browsing and purchase data to serve relevant ads. You can opt out at aboutads.info.
- Legal compliance — we may disclose data where required by law or legal process.
5. Behavioural Advertising
We use your data to deliver targeted advertising we believe may interest you, including through Shopify Audiences. For more on how targeted advertising works, visit the NAI’s educational page.
6. Data Retention
We retain your Personal Information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request erasure at any time — see Section 8 for your rights.
7. Automated Decision-Making
We do not engage in fully automated decision-making that has a legal or significant effect on you. Shopify uses limited automated fraud detection (e.g. temporary IP and card blacklisting) which does not significantly affect you.
8. Your Rights
Under UK GDPR, you have the right to: access your Personal Information; correct inaccurate data; request erasure; restrict or object to processing; and data portability. To exercise any of these rights, contact us at contact@baliveno.com.
If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO).
9. Cookies
We use functional, performance, and advertising cookies to improve your experience. You can manage cookie preferences through your browser settings — note that disabling cookies may affect site functionality. For a full list of cookies used, visit Shopify’s cookie list.
10. Do Not Track
We do not alter our data practices in response to browser “Do Not Track” signals, as there is no consistent industry standard for interpreting them.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes are effective upon posting. We encourage you to review this page regularly.
12. Contact Us
BALIVENO FASHION HOUSE LTD
Email: contact@baliveno.com
Address: 105 Blacker Road North, 60 Thornton Lodge Road, Huddersfield, HD1 5HQ, United Kingdom