FAQ

FAQ - Frequently Asked Questions

Q: What payment methods are supported?

We accept VISA, MasterCard, American Express, Discover, Diners Club, Maestro, and Paypal as well as other methods that are updated to be available on the Checkout page of our website.

 Q: Is my payment secured?

Your payment is secure and your information always remains private. All information is in encrypted form to ensure the overall security of all sensitive information.

Q: Can I pay with my Paypal account?

Of course, Paypal is an accepted form of payment.

• Select PayPal as your payment method in the checkout.
• You will be redirected to the PayPal website to continue the payment.
• If you are already a PayPal customer, you can log in with user data and confirm the payment.If you are new to PayPal, you can create a PayPal account and confirm your payment.

You will be returned to the shopping home page and your order and payment will be successful.

Q: Can I cancel my order?

You can cancel your order before the product is shipped, and you will receive a full refund. If the product has already been shipped, we cannot cancel the order.

Q: How do I return my items?

Please feel free to contact us at balivenodunkley@gmail.com Our customer support team will help you effortlessly. For more information, please read out Return Policy.

Q: How long can I get a refund?

It depends on the original payment method:

For Credit cards, it can take 3-15 business days for the refunds to be reflected in your account. (Depends on the bank)

For Paypal, it can take about 1 business day for the refunds to be reflected in your account.

Q: Have a different question?

No question gets unanswered. So If you have any questions for us or need any help at all, contact us by email balivenodunkley@gmail.com or by phone call and one of our team will be on hand to help and guide you.

THANK YOU FOR CONSIDERING BALIVENO FOR YOUR FASHION NEEDS!

Welcome to our comprehensive FAQ section! Here, you will find quick answers to some of the most frequently asked questions about our services, products, and policies. Whether you are a new customer or a long-time user, our FAQ page is designed to provide you with the information you need to make informed decisions.

One of the first questions people often ask is, 'What services do you offer?' We offer a wide range of services tailored to meet your needs. From high-quality products to exceptional customer service, we strive to ensure that you have the best experience possible. Our team is always here to help, so if you have any specific questions, don't hesitate to reach out.

Another common question is about delivery times and shipping policies. We understand that fast and reliable shipping is crucial, and we're committed to ensuring that your orders arrive on time. Depending on your location, delivery times may vary, but we always aim to get your products to you as quickly as possible. For more detailed information, you can refer to our shipping and delivery section.

Customers frequently ask about our return and exchange policy. We want you to be completely satisfied with your purchase, so if you’re not happy for any reason, we have a hassle-free return policy in place. You can return or exchange items within a specified period, but make sure to check our return policy for specific details. Our customer service team is also ready to assist you with any issues you may encounter.

How do I track my order? Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your delivery. If you have any concerns about your shipment, you can always contact our support team for assistance.

For those who have questions about account management, such as how to reset a password or update account information, our FAQ section provides step-by-step instructions to guide you through the process. Maintaining your account is simple, and we have made it easy to access all your account features.

Lastly, we receive many questions about payment methods and security. Rest assured, we offer multiple secure payment options to ensure that your transaction is safe and protected. We take your privacy seriously and use advanced encryption technology to defend against fraud.

We hope this FAQ section helps to answer any questions you may have, but if you still need assistance, our customer service team is here to help. Feel free to reach out via email, phone, or live chat, and we will do our best to resolve any issues promptly. Thank you for choosing our services, and we look forward to continuing to serve you!