Refund Policy

Refund Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part is covered at our expense. 

If you or your customers notice an issue with the products or anything else on the order, please submit a problem report

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

If you haven't registered an account on baliveno.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Notification for EU consumers: According to Article 16(c) and (e) of The Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore  baliveno.com reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQ

Our refund policy ensures that you have a hassle-free experience when you shop with us. We understand that sometimes a product may not meet your expectations, and so we have established a clear and straightforward refund process to address any concerns you might have.

Firstly, in order to initiate a refund, you must first contact our customer service team. They are available 24/7 to assist you with your return and refund request. You can reach them via phone, email, or live chat. Once your request is received, the team will guide you through our return process and provide you with all necessary information, including return shipping instructions.

Upon receiving your returned item, our team will promptly inspect it to ensure it meets our refund criteria. To qualify for a refund, the item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase. If your return meets all these conditions, we will process your refund, which will be credited back to your original method of payment. Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.

We also want to highlight some specific conditions of our refund policy. For instance, certain items, such as perishable goods, personalized items, and intimate apparel, are not eligible for refunds due to hygiene reasons. Additionally, we do not cover return shipping costs unless the product was defective or incorrect upon arrival.

If you encounter any issues during the refund process, please do not hesitate to contact our customer service team for further assistance. Our goal is to make sure that you are completely satisfied with your purchase and that any issues are resolved swiftly and efficiently.

Furthermore, we encourage you to read our detailed terms and conditions, which provide additional information about our refund policy. It covers everything from the timeline for returns and refunds, exceptions, and any other relevant details that may affect your claim. Transparency and customer satisfaction are our top priorities, and our comprehensive refund policy reflects our commitment to these values.