Refund Policy

Return & Refund Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part is covered at our expense. 

If you or your customers notice an issue with the products or anything else on the order, please submit a problem report

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

 

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

 

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

If you haven't registered an account on baliveno.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

 

Notification for EU consumers: According to Article 16(c) and (e) of The Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore  baliveno.com reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQ

About Us

Baliveno was born from the visionary mind of a remarkable mother who had a passion for creating clothing and accessories that exude glamour. Her mission was simple yet profound: to offer high-quality fashion that doesn't break the bank while championing sustainability every step of the way.

At the heart of our brand is a dedication to making every individual feel glamorous, confident, and empowered. We believe that style shouldn't come with a hefty price tag, nor should it compromise the well-being of our planet. That's why we meticulously craft each piece with affordability and sustainability in mind.

From chic dresses to trendy accessories, every Baliveno creation is a testament to our commitment to quality craftsmanship and ethical practices. We source eco-friendly materials and employ ethical production methods to minimize our environmental footprint without sacrificing style or comfort.

But Baliveno is more than just a fashion brand; it's a movement. It's about embracing your unique style, making conscious choices, and leaving a positive impact on the world. With every purchase, you're not just buying a garment; you're joining us on our journey towards a more glamorous, affordable, and sustainable future.

Mission:
"At Baliveno, our mission is to empower individuals to express their unique style with confidence, offering high-quality clothing and accessories that are both affordable and sustainable. We strive to redefine glamour by making fashion accessible to all, while minimizing our environmental impact through ethical practices and eco-friendly materials."

Vision:
"Our vision at Baliveno is to create a world where everyone can feel glamorous without compromising their values or the planet. We envision a future where sustainable fashion is the norm, and affordability never comes at the expense of quality or ethics. Through innovation, inclusivity, and conscious choices, we aim to lead the way towards a more glamorous, affordable, and sustainable fashion industry."