Shipping & Delivery

At Baliveno, we aim to get every order to you promptly and in perfect condition.

1. Processing & Dispatch

Orders are processed and dispatched as quickly as possible once payment is confirmed. You'll receive a confirmation email as soon as your order ships, along with tracking information so you can follow its progress.

2. Order Changes & Cancellations

Once an order has been confirmed, we may not be able to edit or cancel it. If you need to change an address or other detail, contact us as soon as possible at contact@baliveno.com and we'll do our best to accommodate the change before dispatch, though we can't guarantee it.

3. Delivery & Risk

Once your order is handed to the carrier, responsibility for it passes to the delivery service. If tracking shows a package as delivered but you haven't received it, please contact us within 30 days of the delivery or estimated delivery date and we'll help you look into it, including with the carrier directly where needed.

We're unable to guarantee delivery to P.O. boxes.

4. Lost or Delayed Shipments

If tracking indicates a package was lost in transit, let us know within 30 days of the estimated delivery date at contact@baliveno.com and we'll investigate and arrange a replacement or resolution in line with our Return & Refund Policy.

5. International Orders

Where international shipping is offered at checkout, any customs duties or import taxes are the responsibility of the recipient unless stated otherwise at checkout.

6. Contact Us

Questions about an order's shipping status? Email contact@baliveno.com and we'll get back to you as soon as we can.

BALIVENO FASHION HOUSE LTD
Email: contact@baliveno.com
Registered address: 11 Elm Grove, Heckmondwike, West Yorkshire, WF16 9DN, United Kingdom