Shipping & Delivery
At BALIVENO, delivery options depend on your order, delivery address and the fulfilment partner supplying each product. Available delivery methods and the final shipping charge are shown at checkout before payment.
1. UK delivery options and costs
For items covered by our General UK shipping profile, the current rates are:
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Standard delivery: £3.95 for eligible orders below £45.
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Free standard delivery from £45 for eligible orders covered by the General UK shipping profile.
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Express delivery: £7.95 where available.
Important: Some BALIVENO products are supplied through separate manufacturing or fulfilment partners and use different shipping profiles. Their shipping fees, free-delivery thresholds and methods may differ from those above. For mixed-product orders, Shopify calculates the applicable charges at checkout. A £45 order value does not guarantee free delivery on every item.
2. Processing, dispatch and delivery estimates
Processing and dispatch times vary by product, stock availability and fulfilment partner. We do not guarantee same-day dispatch. Orders requiring production or personalisation may take longer.
For eligible UK standard shipments, delivery is typically estimated at 3–5 business days after dispatch, but timings depend on the carrier, destination and specific item. Any delivery estimate is guidance rather than a guaranteed arrival date. Express and international times vary.
Processing or production time is additional to transit time. A 3-5 business-day transit estimate is not a promise of arrival 3-5 days after ordering. If the listing does not give a processing estimate, contact us before ordering. Items fulfilled by different partners may arrive in separate parcels.
Where tracking is available, we send tracking information after dispatch.
3. International delivery
We ship to many international destinations. Availability, delivery methods, charges and any delivery estimates depend on the destination and products ordered, and are confirmed at checkout. If your destination is not offered at checkout, we cannot currently deliver there.
Customs duties or import taxes may be payable by the recipient unless otherwise stated at checkout.
4. Changes to an order
If you need to change your delivery address or order details, contact us as soon as possible. We will try to help before processing or dispatch, but changes cannot always be made.
5. Delayed, missing or damaged deliveries
If tracking stops updating, your delivery is late or a parcel is marked delivered but has not arrived, please contact BALIVENO with your order number. We will investigate with the relevant fulfilment partner or carrier and work towards an appropriate resolution. If an item is damaged or incorrect, please share photographs where possible. Your statutory consumer rights are unaffected.
6. Returns and refunds
For eligibility, timelines and any return-postage charges, see our Return & Refund Policy.
Customer care
For orders, sizing, delivery, returns or cancellations, email contact@baliveno.com or message WhatsApp +44 7513 644141.
We aim to reply within 2 business days. Customer-care hours are Monday-Friday, 9am-5pm UK local time (Europe/London), excluding UK bank holidays. A business day means a weekday when customer care is open.
Please include your order number if you have one. Do not send payment-card details. For returns, use our customer-care form, email or WhatsApp; an account is not required.
BALIVENO FASHION HOUSE LTD
Company number: 14650747
11 Elm Grove, Heckmondwike, West Yorkshire, WF16 9DN, United Kingdom
