Returns Policy

Returns Policy

We hope you love your Baliveno order. If something is not right, here is how we handle returns.

Returns Window

You have 30 days from the date of delivery to request a return.

Eligibility

To be eligible for a return, items must be:

• Unused and in their original packaging
• In resalable condition
• Returned with proof of purchase

Please note: For hygiene reasons, cosmetics and beauty products must be completely unopened and unused to be eligible for a return. We are unable to accept returns on opened or used beauty items unless the product is faulty or damaged.

How to Start a Return

Email us at hello@baliveno.com with your order number and the reason for your return. We will respond within 2 business days with return instructions.

Return Postage

• Standard returns: The customer is responsible for the cost of return postage.
• Faulty or damaged items: If your item arrived faulty or damaged, we will cover the cost of return postage. Please include a photo of the fault or damage in your email to us.

Refunds

Once we receive and inspect your return, we will process your refund within 5–10 business days. Refunds are issued to your original payment method only.

We do not offer exchanges. If you would like a different product, please place a new order after your refund has been processed.

Questions?

If you have any questions about a return, please get in touch at hello@baliveno.com.