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We accept major debit and credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, Maestro, and other available payment options shown at checkout. PayPal may also be available as a payment method.

Yes. Your payment information is processed securely through encrypted checkout technology. Baliveno does not store your full card details, and all sensitive payment information is handled through secure payment providers.

Yes, PayPal may be available at checkout. Simply select PayPal as your payment method, complete the payment through PayPal, and you will be redirected back to Baliveno once the transaction is complete.

After placing your order, you should receive an order confirmation email with your order details. Please make sure the email address entered at checkout is correct. Also check your spam or junk folder if you do not see the confirmation email.

Orders can only be changed or cancelled before they are processed or shipped. If you need to make a change, please contact us as soon as possible on WhatsApp at +44 7513 644141 or at contact@baliveno.com with your order number.

Order processing time may vary depending on the item, order volume, and availability. Once your order has been processed and shipped, you will receive tracking details where available.

Baliveno may offer shipping to multiple locations depending on the destination and available carrier options at checkout. If your country is available during checkout, you can place your order successfully.

Once your order ships, tracking information will be sent to the email address used at checkout, where available. You can use the tracking number to follow your package status through the carrier’s website.

Tracking updates can sometimes take time to appear after shipment. If your tracking has not updated for several business days, please contact us on WhatsApp at +44 7513 644141 or at contact@baliveno.com and include your order number.

We want you to feel confident shopping with Baliveno. Eligible items may be returned within 30 days of delivery according to our Return Policy. Items must usually be unused, unworn, and in their original condition. Returns are free on orders over £75; otherwise a £6.99 fee applies. Please review our Return Policy for full details.

To request a return, message us on WhatsApp at +44 7513 644141 or email contact@baliveno.com with your order number, item name, and reason for return. Our support team will guide you through the next steps.

Exchanges may be available depending on the item, size, stock availability, and return eligibility. Please contact us on WhatsApp at +44 7513 644141 or at contact@baliveno.com and our team will help you with the best available option.

Refund timing depends on your original payment method and your bank or payment provider. Once approved and processed, card refunds may take several business days to appear. PayPal refunds may appear sooner depending on PayPal’s processing time.

If you receive the wrong item, please contact us on WhatsApp at +44 7513 644141 or at contact@baliveno.com as soon as possible. Include your order number and clear photos of the item received so our team can review and assist you quickly.

If your item arrives damaged, please message us on WhatsApp at +44 7513 644141 or email contact@baliveno.com with your order number and photos of the product and packaging. We will review the issue and help you with the next steps.

Please check the product size guide where available before placing your order. If you are between sizes, we recommend reviewing the fit description on the product page or contacting us for help before purchasing.

Yes. Baliveno focuses on premium everyday fashion, comfort, durability, and modern style. Our products are designed to support confidence, self-expression, and daily use.

The fastest way to reach us is on WhatsApp at +44 7513 644141. You can also email contact@baliveno.com. Please include your order number if your message is related to an order.

We aim to respond within 24–48 business hours. Response times may vary during weekends, holidays, or high-volume periods, but we always do our best to assist you as quickly as possible.